PepCoin FAQ - Frequently Asked Questions

Question 1

How do I create a PepCoin account?

Accepted Answer

Click the "Sign Up" button in the top right corner, enter your email and create a password. You'll receive a verification email to activate your account. After verification, complete your profile and KYC verification to unlock all features.

Question 2

What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process required by financial regulations. It helps prevent fraud, money laundering, and ensures platform security. Complete KYC to unlock higher transaction limits and full platform features.

Question 3

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the sign-in page, enter your email address, and follow the instructions sent to your email. Make sure to use a strong, unique password for security.

Question 4

How does AI-powered trading work?

Accepted Answer

Our AI trading bot analyzes market data live and optimizes your trades for better outcomes. It automatically calculates profit opportunities (typically 2-5% per trade) and executes trades efficiently. The AI learns from market patterns to improve performance over time.

Question 5

What cryptocurrencies can I trade?

Accepted Answer

You can trade PEP (our native token), Bitcoin (BTC), Ethereum (ETH), and USDT. We support both spot trading and P2P trading for all supported cryptocurrencies.

Question 6

What are the trading fees?

Accepted Answer

Trading fees vary by transaction type and are displayed before you confirm any trade. Typically, spot trading fees range from 0.1% to 0.5%, while P2P trades may have different fee structures. Check the fee schedule in your account settings.

Question 7

Can I cancel a trade after it's executed?

Accepted Answer

No, all trades are final and cannot be reversed once executed. Please review all trade details carefully before confirming. This is a standard practice in cryptocurrency trading to ensure market integrity.

Question 8

How does PepCoin mining work?

Accepted Answer

PepCoin mining allows you to earn PEP tokens by contributing computational power to the network. Choose a mining plan, configure your hashrate and power settings, then start mining. Rewards are distributed based on your contribution and mining duration.

Question 9

What are the different mining plans?

Accepted Answer

We offer three mining plans: Basic (100 PEP/month, 50 MH/s), Pro (500 PEP/month, 250 MH/s), and Enterprise (2000 PEP/month, 1000 MH/s). Each plan includes different hashrate capabilities and reward potentials.

Question 10

How are mining rewards calculated?

Accepted Answer

Mining rewards depend on your hashrate, mining duration, network difficulty, and power efficiency. Our mining calculator helps you estimate potential earnings. Rewards are distributed every 30 seconds during active mining sessions.

Question 11

Can I mine multiple cryptocurrencies?

Accepted Answer

Currently, PepCoin mining focuses on earning PEP tokens. However, you can use your earned PEP to trade for other cryptocurrencies like BTC, ETH, or USDT on our trading platform.

Question 12

How secure is my account?

Accepted Answer

We use industry-standard security measures including end-to-end encryption, SSL technology, two-factor authentication (2FA), cold storage for assets, and 24/7 security monitoring. We strongly recommend enabling 2FA for additional protection.

Question 13

What is two-factor authentication (2FA)?

Accepted Answer

2FA adds an extra layer of security by requiring a second verification code (from your phone or authenticator app) in addition to your password. Enable 2FA in your account settings for maximum security.

Question 14

What should I do if I suspect unauthorized access?

Accepted Answer

Immediately change your password, enable 2FA if not already active, and contact our support team at support@pepcoin.com. Review your recent activity and transaction history for any suspicious actions.

Question 15

Are my funds insured?

Accepted Answer

Cryptocurrency holdings are not covered by traditional deposit insurance. However, we use cold storage for the majority of funds and maintain strict security protocols. Always use strong passwords and enable 2FA to protect your account.

Question 16

How do I deposit funds?

Accepted Answer

Navigate to your wallet, select the cryptocurrency you want to deposit, and use the provided wallet address. Always double-check the address and network before sending funds. Deposits typically confirm within 10-30 minutes depending on network congestion.

Question 17

How do I withdraw funds?

Accepted Answer

Go to your wallet, select the cryptocurrency to withdraw, enter the destination address and amount, then confirm. Withdrawals are processed within 24 hours after security verification. Network fees apply based on blockchain congestion.

Question 18

What are the withdrawal limits?

Accepted Answer

Withdrawal limits depend on your account verification level. Unverified accounts have lower limits, while KYC-verified accounts enjoy higher limits. Check your account settings for specific limits applicable to your account.

Question 19

How long do transactions take?

Accepted Answer

Internal transfers are instant. Blockchain deposits/withdrawals depend on network confirmation times: Bitcoin (10-60 minutes), Ethereum (5-15 minutes), USDT (5-30 minutes). Network congestion may cause delays.

Frequently Asked Questions

Frequently Asked Questions

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